Support

Frequently Asked Questions

Answers to common questions about PhotoAI features, privacy, subscriptions, and image processing.

What is PhotoAI?

PhotoAI is an AI-powered photo editing app that can enhance images, restore old photos, remove backgrounds, remove selected objects, apply AI filters, and generate creative photo results.

Do I need to upload my photos?

Yes, AI features need the photo you select in order to generate the requested result. PhotoAI only uploads the photos you choose for a specific feature.

Does PhotoAI upload my entire photo library?

No. PhotoAI does not upload your entire photo library. It asks for access so you can choose images, and only selected images are used for processing.

Why does PhotoAI ask for camera and photo permissions?

Camera permission lets you take a new photo inside the app. Photo library permission lets you choose existing photos and save generated results to your device.

Where are AI results processed?

After you give permission in the app, selected photos are sent through Cloudflare to Replicate and the selected AI model provider. Depending on the feature, the model may be supplied by OpenAI, Google, xAI, Bria, or another model publisher listed in our Privacy Policy.

How long are photos and face data retained?

PhotoAI does not permanently store input photos. Replicate API prediction data is removed after one hour by default. Generated result copies in Cloudflare R2 are deleted automatically within 30 days. A result saved to your device remains there until you delete it.

Can I save or share my results?

Yes. You can save generated images to your photo library and share them through supported sharing options on your device.

Why does a result sometimes look different from expected?

AI results can vary depending on photo quality, lighting, face visibility, image angle, and the selected feature. Clear, well-lit photos usually produce better results.

How do subscriptions work?

Subscriptions are purchased and managed through Apple App Store. You can cancel or manage your subscription from your Apple ID settings.

How do I restore a purchase?

Open PhotoAI settings and tap Restore Purchase. This checks your Apple account for an active purchase and restores access when available.

How can I request deletion of my data?

Contact us at fatihtanis88@gmail.com and include enough detail for us to identify your request. Some payment or security records may need to be retained where required by law or platform rules.

How can I contact support?

You can contact support at fatihtanis88@gmail.com. Please include your device type, app version, and a short description of the issue.